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Repairs:   in or out of warranty, and products to be "checked-out" require the full repair deposit listed in the price list below paid by Credit Card with EXPIRATION date. It is not necessary to obtain a "Return Materials Authorization" number but often a telephone call to 541 471-7135 can save you the time, trouble and expense of an un-needed repair.  Send items via insured carrier to:

460 Honeycutt Dr.
Grants Pass, OR 97526

For units not abused our limited warranty covers parts and labor for a nominal charge.  Many un-abused units out of warranty may be repaired for the repair deposit amount.  Please indicate associated equipment and briefly explain problem.  We cannot estimate any repairs site un-seen.  Incorrect battery polarity, submersion, mechanical or electrical modification, "blown" MOSFETs or unauthorized repairs constitute abuse. If your repair cannot be completed for your enclosed repair deposit amount we will contact you before proceeding.

Foreign repairs should be marked "Return to USA factory for repair"; some countries have a form for this.  Inclusion of original tariff receipt provides additional documentation for bureaucrats. VANTEC will not pay tariffs for mis-marked incoming repairs.  Further, because VANTEC has no control over foreign country tariff assessments we cannot be responsible for repair return tariffs. However, upon repair we will mark item "Customers property being returned from US factory repair" so the tariff amount should be based only upon the value of the repair not the full new value.


Note: Our products are not safety devices nor for use in life-critical or life support systems. Specifications and price subject to change without notice. Patented. Some trade names, trademarks & content owned by others.

Sales: (800) 882-6832

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Copyright 1998-2011 VANTEC, All Rights Reserved
460 Honeycutt Dr.  Grants Pass, OR 97526
 Switchboard: (541) 471-7135
FAX: (541) 474-3987 
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